Fiona Capewell <p><a href="#refundpolicy">What is your refund policy?</a><br /> <a href="#returnitem">How do I return an item?</a><br /> <a href="#whopostage">Who pays the postage on returned items?</a></p> <h3 id="refundpolicy">What is your refund policy?</h3> <ul> <li>We will happily refund or exchange any item purchased from Pink Heaven within 14 days</li> <li>We make no charge for returns &#8211; there is no restocking fee</li> <li>Returned items must be unused and with their original packaging, with the customer having taken care to ensure no damage comes to the product.</li> <li>All returns must have a completed returns form (available below)</li> <li>To prevent fraud we will only credit the card used to place the order</li> </ul> <h3 id="returnitem">How do I return an item?</h3> <p>We would ask you to return your purchase, having taken care to ensure no damage comes to it, with all it&#8217;s packaging, accompanying items and completed returns form.</p> <p><img src="http://static1.shopify.com/s/files/1/0004/4031/assets/pdf.png" alt="Adobe PDF" />&nbsp;&nbsp;&nbsp;<a href="http://static1.shopify.com/s/files/1/0004/4031/files/returnsform.pdf">Download our returns form</a></p> <p>You should obtain proof of postage as you will be liable for any items until they are received by Pink Heaven.</p> <p>Our returns address is:</p> <p>Pink Heaven<br /> 74 Hefford Road<br /> <span class="caps">EAST</span> <span class="caps">COWES</span><br /> PO32 6SR</p> <h3 id="whopostage">Who pays the postage on returned items?</h3> <p>For faulty goods or other issues that are the fault of Pink Heaven, we will be happy to refund the cost of this return delivery. We will also offer a full refund and cover postage costs for all items returned during the 7 day cooling off period. We regret that after this 7 day period we cannot be responsible for the cost of returning unwanted items, nor can we include the original postage costs in the refund.</p> 2007-09-05T22:23:46+01:00 returns-refunds 107692 2007-09-05T22:23:46+01:00 44031 Returns &amp; Refunds 2010-03-03T22:01:24+00:00 <a href="#refundpolicy">What is your refund policy?</a> <a href="#returnitem">How do I return an item?</a> <a href="#whopostage">Who pays the postage on returned items?</a> <h3 id="refundpolicy">What is your refund policy?</h3> * We will happily refund or exchange any item purchased from Pink Heaven within 14 days * We make no charge for returns - there is no restocking fee * Returned items must be unused and with their original packaging, with the customer having taken care to ensure no damage comes to the product. * All returns must have a completed returns form (available below) * To prevent fraud we will only credit the card used to place the order <h3 id="returnitem">How do I return an item?</h3> We would ask you to return your purchase, having taken care to ensure no damage comes to it, with all it's packaging, accompanying items and completed returns form. <img src="http://static1.shopify.com/s/files/1/0004/4031/assets/pdf.png" alt="Adobe PDF" />&nbsp;&nbsp;&nbsp;<a href="http://static1.shopify.com/s/files/1/0004/4031/files/returnsform.pdf">Download our returns form</a> You should obtain proof of postage as you will be liable for any items until they are received by Pink Heaven. Our returns address is: Pink Heaven 74 Hefford Road EAST COWES PO32 6SR <h3 id="whopostage">Who pays the postage on returned items?</h3> For faulty goods or other issues that are the fault of Pink Heaven, we will be happy to refund the cost of this return delivery. We will also offer a full refund and cover postage costs for all items returned during the 7 day cooling off period. We regret that after this 7 day period we cannot be responsible for the cost of returning unwanted items, nor can we include the original postage costs in the refund.